Please feel free to contact the office of Bravura Products anytime. Customer support is here to assist you the consumer/extended family with any questions or concerns that you may have. (FYI) The owner and founder of Bravura products Adam Batton does like to answer the phone from time to time to make sure that you our extended family/consumer is receiving the best help possible. He is a very talkative person so feel free to tell him you have to go if he holds you up to long LOL!!!!. You can also reach us through email. Email will be answered within 12-24 hours THANK YOU!!!